Customer Relationship Management

Improve your bottom line by strengthening customer loyalty with Customer Relationship Management (CRM) solutions. This dynamic suite of applications can help you cost-effectively identify, acquire, develop and retain your most profitable customers. With one central database, Contact Management provides an enterprise-wide view of all interactions with Customers and Prospects. Unlimited user-defined fields provide a flexible database for searching and analysis, and detailed notes help track all communications. From one sales team dashboard, users can generate quotes and track specific opportunities, review account information and history, and create to do lists to flag follow-up activity. Marketing Automation provides the ability to automate marketing campaigns to the contact database via email, fax, or mail. Using the group email feature user can send promotional information, price lists, and collateral instantly to specific contacts within the database. Using powerful third party Business Intelligence tools, such as NGS or Crystal Reports, users can create customized reports and export data to desktop applications to easily analyze and manage sales information. For your mobile sales team, SalesLinx provides the ability to download data from the main server to a laptop to give your sales team remote access to customer, prospect, item and sales order information. Using Saleslinx users can create customer orders and selectively transmit these orders to the main server for processing. When used in conjunction with System 2000 for the Web’s sales team access feature, the CRM solutions help ensure that your sales team is working at maximum effectiveness all the time, whether they are working local, remote or online. 


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